FAQ

At the top of the page on the right, click Login. Choose Sign Up.

Free plan users: we keep your project forever if you make any modification to your free tour (e.g., picture renewal). We automatically delete free accounts after 1 year with no activity.

Monthly subscribers: you keep your tour(s) forever so long as you renew your subscription. If a user ends a subscription, Realitis keeps their project(s) for 1 year from the date of the last payment.

Pay-as-you-go customers: your orders include 2 years of hosting for each project from the date of the last purchase. Any modification of any project keeps your account active for 2 years. We automatically delete your account if we show no activity for more than 2 years.

Before we delete your account and any pictures or tours, we send 3 warnings over 3 months to your registered email address. Our goal is to give you enough time to take the appropriate action to avoid losing your projects.

We accept PayPal or Stripe.

Second question: I recognize PayPal, but what is Stripe?
Stripe is a leading payment solution that guarantees the security of your financial transaction.

Look in “My Plan” for a reference code. We provide discount coupons to plan subscribers and run special promotions.

Yes! Click the $ at the top of our page. You will find our First plan, which is FREE after you create an account.

Our payments are secured directly through two market leaders: PayPal and Stripe. Both payment platforms built their reputation on security, and both use some of the latest encryption technology like AES-256.

We never store any credit card information on our website.

No! You are free to cancel at any time.

Realitis grants to the user the non-exclusive, non-transferable, and non-sublicensable right of use for all our services according to the terms of the contract. Contractual usage includes the installing, loading, displaying, and running of the contents on any terminal devices only through our hosting. Sharing and embedding are authorized, but exporting any Pro or Premium Tour is forbidden.

In the case of a Homestaged Rendering, the user will be able to choose to share or embed our before/after online applet. The user will also be granted the right to download the rendering in high-definition 8K.

You can contact us here:

Or,
For sales questions: (link will be provided)
For technical support questions: (link will be provided)
For account questions: (link will be provided)

A Premium Tour is handcrafted for you by our team. Your role: upload pictures and a floor plan. Drag and drop the spots on the floor plan where you took your pictures. By the way, we even work with hand-drawn floor plans. We’re that good.

Our team builds your virtual tour. We place hotspots based on your floor plan. Radar zones on the floor plan match your pictures. We create a 3D isometric model ready to stage and decorate.

A Premium Tour gives your customer the ultimate in added value. Nothing sells concepts better than a 3D rendering. Nothing.

In our interface, you will add your own picture, logo, or company slogan. You can place these in the upper left corner, lower right corner, on the zenith, or on the nadir. (The zenith shows above the space, and the nadir appears below it. We saved you a web search, didn’t we?).

You can easily upload pictures stored on your hard drive or add them from Dropbox.

One of the perks for subscribers is unrestricted file types!

Welcome to step 5. First, we send you a notice that we received your project. Expect to hear from us within a few hours of your submission. If we have all the materials we need from you, we enter “phasus awesomus” and whip out the most brilliant, perfect, amazing 360° virtual tour you will ever see. We average a 24-hour turnaround from start to finish.

By default, pictures display in the order you uploaded them. Re-ordering them is easy! Simply drag images to their final position for the magic slider. The final look is in your hands.

Skins are the appearance of your navigation buttons, menu, etc. They set the tone/voice of your virtual tour.

If your pictures indicate windows or patio doors in the room, how cool is it to see the real view through those windows and doors? (Sounds very cool, right?) Exterior photos reinforce the sense of reality—the feeling that you are standing in the actual room.

If our photo optimization detects a floor plan in your photo, it will not appear during the re-arranging phase. If you want to use that photo anyway, return to step 1. Find the original picture, click on the “recognition” icon, and force our technology to identify the image as a normal photo.

The Premium Tour is available with our Ultimate plan. Why go with the Ultimate plan? Because a Premium Tour gives you the best return on investment for the space you designed. Bar none. Nothing sells your design better than a 360° Premium Tour.

We also offer pay-as-you-go packages that bundle a Premium Tour and Self-Homestaged 3D. Buy one, five, or ten at once!

We offer a free plan with one activated 360° tour, hotspots, VR, magic diaporama, and our Realitis watermark. This plan comes without premium functions.

Pay-as-you-go packages offer one, five, or ten homestagings rendered in 3D. Another pay-as-you-go option gives you 360° Premium Tours with an empty 3D floor plan.

You receive credits once you order an Ultimate plan or a pay-as-you-go package with our 360° Premium Tour and Self-Homestaging. Find the total count of available Premium Tours in the upper right corner of our interface.

In an Ultimate plan, you accumulate a credit of one additional Premium Tour each month of your plan. Use your credit whenever you want.

Credits begin once you purchase an Ultimate plan or pay-as-you-go package with Homestaged Rendering. Look in the top right corner of the user interface to see your total number of Homestaged Renderings.

With our Ultimate plan, you build up credits of 1 Homestaged Rendering per month as long as you keep your plan. Apply your credits at any time.

Photo optimization is a Realitis exclusive. That’s right. You only find it here. Photo optimization auto-detects where and how your images can be improved. We could just adjust the contrast and brightness. Oh no. Nuh-uh. We run through 4 steps to give you the best possible pictures. We guarantee blazing fast delivery too.

Stunningly gorgeous? Wow! (But yes, they are.) No, you are not obligated to use the photos optimized by Realitis. Our client has the ultimate say in which images they use. On our Realitis interface, you can compare the optimized photos with your originals. Pick and choose the best images for your project.

We created our interface to cover your needs too! Some of our customers have no interest in the 360° tours. They use our advanced package just for the photo optimization. That’s how good we are. We don’t mind bragging.